Person In Charge- Galway

Person In Charge - Residential and Community Services for Adults and Children with Intellectual Disabilities

Location: Galway, Ireland

Reporting to: Area Manager

Contract: Full-time Permanent

Job Purpose

The Service Manager (Person in Charge) is a suitably qualified and experienced manager with full responsibility, authority, and accountability for the provision of designated services within Resilience Healthcare, in line with all relevant legislation, regulations, and standards.

The PIC provides leadership to Team Leaders and staff teams and ensures that service users are supported to live meaningful lives in a home-from-home environment, with dignity, choice, and respect. The Service Manager (PIC) is expected to actively demonstrate Resilience Healthcare's Family Principles, including trust, accountability, safety, respect for resources, evidence-based decision-making, and openness to innovation and technology.

Key Responsibilities

• Ensure the service operates in compliance with relevant legislation and regulatory standards.
• Maintain full compliance with HIQA regulations and standards.
• Prepare for and participate in inspections by the Health Information and Quality Authority.
• Maintain accurate records, policies, and documentation.
• Ensure safeguarding procedures are implemented and followed.
• Oversee the day-to-day operations of the residential service.
• Ensure delivery of person-centred care and support plans.
• Monitor quality of care and implement improvements where required.
• Manage incidents, complaints, and safeguarding concerns.

• Provide strong leadership and act as a positive role model for values-led practice
• Ensure staffing levels and skill mix are appropriate to the assessed needs of service users
• Recruit, induct, supervise, and develop staff in line with organisational requirements
• Ensure staff are trained and competent
• Hold regular 1:1 supervision, address performance issues, and support individual and team development

• Ensure each resident has an individualised support plan.
• Promote independence, participation, and inclusion in community life.
• Support residents' rights, dignity, and autonomy.
• Ensure incidents, accidents, and near misses are reported, reviewed, and managed appropriately
• Review incidents in collaboration with relevant professionals.
• Ensure staff are trained in emergency procedures, fire safety, and the safe use of equipment
• Ensure premises, equipment, and systems are maintained in a safe and timely manner
• Ensure robust safeguarding systems are embedded and effective
• Ensure all staff are trained in safeguarding and protection procedures
• Act immediately on safeguarding concerns and ensure statutory reporting requirements are met
• Monitor service quality through audits and reviews.
• Implement improvement plans following inspections or internal audits.

Qualifications & Experience

• Degree QQI 7 in Applied Social Studies in Social Care or a related health or social care discipline preferred
• QQI Level 5 minimum essential
• Post-registration qualification in management, health, leadership, or a related field

Experience

• Minimum of 3 years' experience in a management role within health or social care services
• Experience holding operational responsibility for regulated residential and/or community-based services
• Experience managing services for adults and/or children with intellectual disabilities and/or autism Exposure
• Significant experience operating as Person in Charge or in a role with equivalent regulatory accountability
• Direct experience engaging with HIQA inspections, regulatory notifications, and compliance processes
• Exposure to safeguarding, risk management, incident management, and quality improvement systems

Benefits

• 21 days annual leave
• Additional pay for premium, bank holiday and night duties
• Develop and progress your career through fully funded additional training and development.
• Mileage and expenses provided.
• Discounted health insurance with our healthcare provider.
• Earn from our paid Refer-a-Friend scheme
• Fuel discount scheme