Client Services Coordinator - Dublin

Location: Citywest (Hybrid after successful completion of probation period)

BAYADA Home Health Care is seeking a highly organised and compassionateClient Services Coordinatorto join our growing team. This is a key support role within our operations team, focused on delivering outstanding service to our clients while ensuring smooth day-to-day coordination of care in the community.

This position is ideal for someone with a background in healthcare administration who is looking to develop a long-term career in a values-led organisation.

You will play a central role in ensuring continuity of care for our clients by managing rosters, supporting recruitment and providing administrative and operational support across the office.

• Manage and maintain monthly and daily rosters using Alayacare.
  

• Ensure agreed fill rates and KPIs are achieved, responding efficiently to call-outs and schedule changes.
  

• Accurately document all client and stakeholder communications (clients, families, GPs, HSE, etc.) to ensure continuity of care.
  

• Build strong working relationships with clients and healthcare professionals.
  

• Answer and triage incoming calls to office staff.
  

• Attend internal meetings and company events and take minutes where required.
  

• Support the wider team with administrative and office-based duties.
  

• Follow up on new service enquiries and business leads.
  

• Provide insight on staffing challenges, local market trends and service demand.
  

• Assist with strategic planning and service expansion discussions.
  

Requirements

• Proven organisational, time management and communication skills.
  

• Strong interpersonal skills with the ability to multitask in a fast-paced environment.
  

• High attention to detail and excellent record keeping.
  

• Strong IT skills, including Microsoft Word and Excel.
  

• Fluent English communication, both written and verbal.
  

• Previous experience in home care, rostering or healthcare administration.
  

• Experience using ATS or CRM systems (Zoho Recruit / Alayacare or similar).
  

• Degree in business or related field.
  

Benefits

• Competitive salary package
  
• Hybrid working model following successful completion of probation
  
• 23 days annual leave
  
• Sick py scheme
  
• Pension scheme and maternity leave benefit*
  
• Ongoing learning and development support
  
• ​Career progression opportunities