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Support Worker - Residential & Community Services

Location; Limerick

Reports To; Team Leader / Service Manager

Contract Full-time / Part-time Permanent Working pattern: Days/Nights/Weekend rotation

Job Purpose

To support individuals across residential and/or community settings with activities of daily living, education, leisure, employment and independent living skills. The role empowers service users to live independent, meaningful lives in line with their person-centred plans and HIQA national standards.

This role provides opportunities to develop skills and experience that may support future progression, subject to service need, performance and demonstrated readiness.

Key Responsibilities

• Empower service users to live fulfilling and independent lives.
• Support the development and delivery of person-centred plans / individual support files.
• Act as Key Worker as assigned, taking the lead as advocate, liaising with families, arranging appointments, developing and implementing goals, and maintaining documentation.
• Provide personal and intimate care, respecting privacy and dignity at all times.
• Provide physical assistance in line with Patient Manual & Handling training.
• Administer medication in line with policy and procedure.
• Transport service users to access community activities, appointments, and daily living requirements.
• Support daily household duties (e.g., cooking, laundry, cleaning, shopping) and contribute to upkeep of services.
• Support service users with managing daily finances and ensure safekeeping of service user and house monies.
• Develop community partnerships to foster active citizenship and engagement in line with service user goals.
• Complete all daily documentation accurately and promptly.
• Report and record all safeguarding concerns, allegations, accidents, and incidents in line with policy and legislation.
• Maintain professional communication and relationships with service users, families, colleagues, and stakeholders.
• Implement safe work practices, follow daily planner tasks, and report potential hazards.
• Positively and actively engage in team meetings, supervisions, training, and team events.
• Work flexibly across a 24/7 service model, including day, evening, weekend, and outreach supports.
• Uphold company policies, professional standards, and values at all times.

Essential Criteria

• QQI Level 5 in Health Care, Social Care or related discipline.
• Experience (work or placement) in social care/disability settings.
• Experience supporting activities of daily living.
• Ability to follow care plans and maintain records.
• Strong communication and teamwork skills.

Desirable

• Full clean driving licence.
• Experience with medication administration.