Join us and become part of the most engaged workforce of any NHS trust in England, according to the latest national NHS Staff Survey results - for the second year running.
You will be joining a dynamic and forward-looking organisation in the heart of the capital where you can develop your career and broaden your horizons.
We think you will enjoy working for us but you don't have to take our word for it - 79% of staff who took part in the latest national NHS Staff Survey would recommend Guy's and St Thomas' as a place to work.GUY'S & ST THOMAS' HOSPITAL NHS FOUNDATION TRUST Guys Cancer Centre -Chemotherapy Unit We are recruiting for X2 Band 3 Patient Access Coordinators. Full Time Information
Guy's and St Thomas' is one of the largest hospital trusts in the country, with around 13,200 staff; an annual turnover of more than £1.2 billion; and 2 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence
Oncology at Guy's and St Thomas' has entered a new and exciting phase with a state of the art Cancer Treatment Centre (CTC) at Guy's Hospital which opened in September 2016. The CTC provides a single point for both diagnosis and treatment and will be the hub for South East London providing specialist cancer services, training, research & development whilst allowing for better treatment and improved outcomes for patients. The CTC focusses on whole person care across the cancer pathway and strive to bring treatment programmes closer to home. The opening of the new £160 million CTC at Guy's Hospital was followed by a sister centre at the Queen Mary's Sidcup site in Spring 2017. These centres have transformed the delivery of cancer services across South East London ensuring patients will receive the right treatment at the right time, delivered within fewer visits and tailored to their need.
We are part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts. Our AHSC is one of only five in the UK and consists of King's College London, Guy's and St Thomas' Hospitals, King's College Hospital and South London and Maudsley NHS Foundation Trusts. Organisational Values:
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
- Take pride in what they do
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. Patient Access Coordinator
The Chemotherapy Patient Access Coordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality. They will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway. Depending on the requirements of the speciality, the post holder will be required to rotate within the team, providing reception cover, scheduling functions, general administrative support and telephone cover. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.
The post holder must have a compassionate approach with excellent customer service skills, both face-to-face and over the phone, as they will often be the first point of contact for patients. They will have a focus on teamwork and reliability, whilst having a positive influence on those around them. They will be a clear and tactful communicator with the ability to develop strong working relationships with a wide range of people.
The two posts are offered on a full-time basis, 37.5 hours per week, with shifts varying between the hours of 8am-5:30pm. The work will be predominantly Monday to Friday but the post holder may occasionally be asked to work outside of these hours (including Saturdays and Bank