Service Manager - Supported Housing

Full time
Job level
11 Nov 2020
17 Dec 2020

Job Description

About the job:

As a Supported Housing Service Manager, you’ll Ensure the provision of accommodation and services within Dublin Simon operate effectively and consistently to best practice standards, meeting the needs of service users.


Deliver a quality effective service ensuring the progression and sustainability of all service users and residents.

Ensure ongoing regular communication between the service and the local community to develop and maintain positive relationships with neighbours and other key stakeholders, in line with good practice and policy, and implementing the ‘Good Neighbour’ Policy.

Develop, implement, deliver and review strategic and operational projects in line with the Dublin Simon Community Strategic Plan. Implement all aspects of the Service Level Agreement for the service. Manage interdependencies ensuring the seamless delivery of objectives and targets.

Enhance the dignity and integrity of those who use our services by facilitating, developing and implementing participation and development initiatives.

Implement systems and structures within the service, such as Care and Case Management and Outcomes Star, to ensure comprehensive and accurate assessment of peoples needs and strengths, identifying required interventions and developing and implementing a support plan while delivering an integrated and seamless continuum of care.

Drive Quality Standards within services through quality systems and structures, ensuring continuous improvement, particularly in the areas of new initiatives, team development, systems implementation and benchmark against best practice standards. Review and audit regularly, changing as required when new evidence becomes available.

Transform the organisation vision into meaningful, proactive and creative objectives, developing, achieving, measuring and reviewing the Housing scorecard.

Lead and manage staff setting clear targets, facilitating effective team dynamics and quality standards to ensure teams are performing to their maximum potential.

Provide a high standard of service ensuring service user satisfaction as it pertains to services and a prompt resolution to complaints.

Manage the integration and delivery of all day to day operational functions of the services.

Drive through continuous improvement initiatives, team development, systems implementation and benchmark best practice standards.

Ensure adequate capacity and resource planning.

Proactively plan and ensure preparedness to respond to the needs of the service users

Regularly engage with and build a professional relationship with service users treating them with dignity and respect ensuring the values of DSC are upheld through initiatives.

Participate with the Housing Services Management Team in demonstrating excellence in the delivery of an integrated and seamless Continuum of Care system within Dublin Simon.

Develop, protect, and nurture strong internal and external relationships to facilitate seamless services within the Housing Services of Dublin Simon. Monitor and measure established relationships continuously.

Actively participate as part of Dublin Simons management team to develop innovative responses to strategic requirements.

Work with the Head of Housing and Human Resources to forward plan, recruit, motivate, train, supervise and performance manage staff and volunteers to ensure they rapidly respond as a cohesive unit in the delivery of services.

Ensure that work is completed within agreed budget, effective utilisation and distribution of resources, ensuring regular monitoring and control. Ensure all costs are controlled without compromising standards and service delivery.

Manage and allocate full-time and part-time volunteers to ensure they contribute to Dublin Simon objectives.

Ensure the induction and ongoing training of new staff, relief staff, volunteers, graduates, student placements and community employment participants.

Managing infection prevention control protocols and Covid- 19 procedures.

Participate in the on-call rota as laid down in the policy covering this area.

Perform all relevant administration.

Note: responsibilities and listed in this job advertisement are not exhaustive, a full job description and person specification is available from HR on request.

What You Need

A recognised third level qualification in a relevant field.

2 years experience working with vulnerable/disadvantaged groups, ideally in the homeless sector.

Knowledge of services in the Homeless sector.



Working Hours:

Generally, Monday – Friday (9am – 5:30pm), but some flexible working hours may be required, in line with service needs (example: you may need to cover other managers when they are on leave). 37.5 hours per week. 25 days annual leave.

Ref: Housing Manager

Dublin Simon Community - 4 jobs
This job was posted to Home manager, Community care, Social worker in Dublin

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