Integrated Urgent Care - Deputy Manager

London, Greater London, England
£ 15 - 19 Per hour
Full time
Job level
Deputy Manager / Senior Staff, Qualified (non-manager)
26 Mar 2020
23 Apr 2020

Job Description

Deputy Service Manager 
Department: Operations                                                             
Based From: St. Charles Hospital
Reports to: Service Manager
Hours: Full time (37.5 hrs/week)
Direct Reports:
Team Leads
Contract:Temp/Bank Contract
Salary: £15ph to £19ph (Umbrella) +4% on-call allowance

Job Objective: To support the Service Manager with the planning, day-to-day delivery, and development of the non-clinical components of the Integrated Urgent Care Service. You will be responsible for managing all team leads and work collectively to support the Service Manager to ensure that there are mechanisms in place to safely manage demand and capacity. You will use KPIs to inform service improvements and management methods and be a key point of contact for both internal and external stakeholders.
Key Responsibilities and Duties:
  • Support with the implementation and management of the North Central London Integrated Urgent Care and Single Point of Access services (the Services) in line with agreed objectives, KPIs and service metrics
  • Implementation of a workforce plan to ensure the capacity of the Services are sufficient to meet demand
  • Support Service Manager in achieving income and expenditure targets by maximising staff (both clinical and non-clinical) allocation
  • Supporting the Service Manager to ensure that the overall service is developed and delivered according to agreed quality standards and that the processes and systems are compliant with external requirements (CQC)
  • Required to work within robust operational monitoring mechanisms for all elements of the Services
  • Responsible for clear and accurate reporting to relevant committees, ensuring high quality documentation is delivered within required timeframes
  • Support with the management of stakeholders across different teams, services and organisations by proactively managing stakeholder enquiries, ensuring appropriate resolution and stakeholder satisfaction
  • Proactively identify risks, issues and dependencies, putting in place robust risk mitigation plans
Minimum Education, Experience and Capability Requirements:
  • Educated to degree level or combination of diploma level education, further short course/training or demonstrable relevant experience
  • Successful track record of working in service delivery
  • Experience of monitoring & measuring progress against objectives and KPIs
  • Proven experience of working in a healthcare/NHS environment
  • Proven experience of implementing service improvements (development or roll-out)
  • Proven ability to evaluate facts or situations requiring analysis, interpretation and comparison of a range of options
  • Proven ability to communicate, present and negotiate well with senior stakeholders
  • Able to effectively engage with professional colleagues in a confident and approachable manner with a high level of resilience
  • Demonstrable problem-solving skills with the ability to be flexible in response to unexpected demands
  • Experience of handling performance issues, complaints, compliments and incidents to ensure onward learning for all staff groups
  • Ability to effectively work on and manage many priorities at one time
  • Strong commitment to “customer” service and satisfaction
  • Highly driven with a strong motivation to succeed
  • Demonstrable attention to detail and follow through
  • Understands the principle of confidentiality and can work accordingly to maintain confidentiality

Ref: MJ-28

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This job was posted to Carer in London, Greater London, England

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