Integrated Urgent Care - Team Leader

London, Greater London, England
£ 13 - 14 Per hour
Full time
Job level
Deputy Manager / Senior Staff, Qualified (non-manager)
26 Mar 2020
23 Apr 2020

Job Description

Integrated Urgent Care - Team Leader 

Department: Operations                                                             
Based From: NHS Hospital, Ladbroke Grove
Reports to: Deputy Service Manager                                                                                                                                      
Hours: Full time (37.5 hrs/week), Including unsociable hours
Direct Reports: Administrators & Health Advisors
Contract: Temp/Contract
Salary: £13ph-£14ph (Umbrella)
Job Objective: To support the Deputy Service Manager/Service Manager in the planning, day-to-day delivery, and development of the non-clinical components of the Integrated Urgent Care Service. You will be responsible for the management of a Health Advisor and administration team, ensuring cooperation and integration across the entire service portfolio and with external organisations. You will closely monitor service KPIs in real time and ensure a safe and effective service is being delivered.  
Key Responsibilities and Duties:
  • Support the Service Manager and Deputy Service Manager in the delivery and performance management of the Integrated Urgent Care and Single Point of Access services (the Services).
  • To assist in the analysis, implementation and monitoring of departmental processes liaising with Operational and Clinical Programme Groups, departments and external agencies
  • Support the Service Manager and Deputy Service Manager to deliver the Services to agreed quality standards ensuring that processes and systems are compliant with external requirements (CQC)
  • Be responsible for the day-to-day performance of all staff across the service
  • Line manage non-GP staff, including the recruitment and retention of staff and the management of any disciplinary, performance, attendance or grievance matters, and ensure staff performance is maximised via appraisals, team meetings and one-to-one discussions.
  • Line manage GP staffing on issues such as timekeeping, work conduct and non-clinical grievance matters
Minimum Education, Experience and Capability Requirements:
  • Educated to degree level or combination of diploma level education, further short course/training or demonstrable relevant experience
  • Experience of administration – setting up systems: monitoring, reviewing and implementing changes to existing working practices.
  • Proven experience of working in a healthcare/NHS/public sector environment.
  • Experience of monitoring & measuring progress against objectives and KPIs
  • Proven ability to evaluate facts or situations requiring analysis, interpretation and comparison of a range of options
  • Proven ability to communicate, present and negotiate well with a variety of stakeholders on a variety of issues
  • Able to effectively engage with professional colleagues in a confident and approachable manner with a high level of resilience
  • Demonstrable problem solving skills with the ability to be flexible in response to unexpected demands, including the ability to resolve conflict and handle difficult situations effectively

Ref: MJ-26-4

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This job was posted to Community care in London, Greater London, England

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