Pharmasource and Ostomysource Customer Service Technician

Job Description
Pharmasource and Ostomysource Customer Service Technician
QR Select are recruiting for a customer service Technician for a full time permanent position, working 37.5 hours per week, Monday to Friday. Hybrid working.
Benefits:
• Competitive salary
• Pension contribution
• Staff discount
• Learning and Development
• Career progression opportunities
The Role:
As a Pharmasource and Ostomysource Customer Service Technician, you will be the primary point of contact for customers, ensuring they receive exceptional service and support. Your responsibilities will include customer support and issue resolution.
MAIN DUTIES & RESPONSIBILITIES:

• Assist Sales and Customer Services Manager and Team Lead in driving a Customer Service Team that provide a best-in-class customer service and achieve monthly sales targets
• Contribute to the running of the PSOS Customer Service Team, ensuring strong time management and organisational skills are employed
• Provide support to the PSOS Team Lead as required to resolve customer queries
• Ensure customer orders are managed appropriately and in a timely manner within SLA
• Maintain department product Master Data requirements
• Establish a working relationship with all relevant vendors, raise orders, monitor backorders and track shipments where required
• Liaise with various other Departments within organisation to resolve issues and achieve results
• Assist the PSOS Team Lead and higher management to constantly review, monitor and provide improvements to all processes and systems within the Group
• Work with AP department and PSOS Team Lead to manage relevant vendor queries regarding price and quantity discrepancies to ensure vendor accounts reman up to date
• Ensure all relevant regulatory paperwork is supplied when required
• Comply with all GDP processes and procedures and comply with regulations in force relating to supply of EMPs, Ostomy products and medical devices.
• Be aligned with the company strategy and focus including an in-depth knowledge of all relevant Work Instructions and SOP's
• Complete any other designated task necessary as requested by Management

• Relevant professional qualifications (Pharmacy Technician)
• Previous customer service experience preferably in the pharmaceutical sector
• Previous experience with SAP is a distinct advantage
• Flexibility: It is essential that the candidate be able to provide flexibility to the function. Specifically, this may require extra hours during busy periods.
• Have good IT skills (MS Office, PowerPoint etc).
• Requires clear diction and a good telephone manner and a commitment to excellent customer service

• Ability to work on own initiative
• Speaks clearly and specifically. Excellent communications skills including verbal, written and presentation
• Communicates in a professional manner and effectively manages customer liaison
• Works well within a team, flexible and willing to share the workload
• Demonstrate ambition and initiative in their work
• Open to change in a fast-moving industry and to new learning
• Be supportive of colleagues in a team environment
• Should adhere to the service values of Wholesale
• Ability to learn new business processes and operate training provided on new IT applications
• Ability to work effectively in a team to achieve organisational goals.