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CNM2 ; Emergency Department

Job Title; Clinical Nurse Manager 11

Department ; Emergency Department

Reports to ; Assistant Director of Nursing

Date ; 2024

Overall Purpose of Job

We will provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do. The post holder will be responsible for the provision of the highest standard of nursing care to patients and manage all nursing and allied staff in the Emergency Department (ED) and be responsible for maintaining and developing professional standards.

Key Responsibilities and Deliverables

PROFESSIONAL RESPONSIBILITIES

The delivery of a patient focused service must be the principle underpinning the delivery of services. Every patient must be provided with the highest standard of service in terms of courtesy, kindness, efficiency and effectiveness. The post holder will be responsible and accountable for the delivery of a quality patient focused service:

- Be responsible for the delivery of nursing care to all patients treated within the department.

- To work with the Assistant Director of Nursing, the nursing staff and the ED Consultant Group on the development of the nursing strategy and ensure its implementation in the Emergency department.

- Provide leadership in the continual enhancement of nursing practices, service delivery and staff education relevant to the Emergency Department.

- Support the strategic direction of Beacon Hospital through managerial leadership.

- Communicate effectively with all staff and relevant stakeholders.

- Design, develop, monitor and evaluate methods of quality assurance and clinical effectiveness in nursing.

- Ensure the correct mix of nursing and allied staff are available to deliver services.

- Ensure professional protocols reflecting the Code of Professional Conduct of the Nursing and Midwifery Board of Ireland (NMBI) are implemented and monitored regularly.

- In conjunction with the Assistant Director of Nursing, provide a leadership role in the implementation of staff appraisal systems.

PERFORMANCE MONITORING

- Ensure the effective implementation of agreed Service Plans including the execution of corrective programming where necessary for all staff grades within the ED.

- Pro-actively monitor the performances of all budgets within the department and respond appropriately to budgeting queries.

- Communicate monthly workload information with the Assistant Director of Nursing and the ED consultant group to include any staff variances through the appropriate reporting chain.

HUMAN RESOURCE MANAGEMENT

- Manage nursing and allied staff within the Department with responsibility for their recruitment, appraisal and development.

- Provide professional leadership to encourage and guide team development.

- To work with the Clinical Nurse Educator ensuring that all new nursing and allied staff to the department receive appropriate induction training and that they have a clear understanding of their duties, responsibilities and of the standards of performance expected of them.

- Effectively contribute to the development of a positive organisational culture amongst all staff.

- To resolve disciplinary issues in accordance with established procedures.

- Pro-actively manage levels of sickness and absenteeism taking corrective action, when necessary.

- Ensure all leave entitlements are effectively scheduled to ensure staff availability.

- Ensure cost effective use of all staff including all Bank and Agency staff.

- In collaboration with other disciplines, to promote good industrial relations in accordance with personnel policies.

PLANNING AND INITIATING SERVICE DEVELOPMENT & MONITORING QUALITY STANDARDS

- Provide leadership role in the planning and attainment of short to long term management objectives.

- To assist in liaising with General Practitioners and other Hospitals regarding their use of the service covering issues of access, quality and communication.

- To ensure that Hospital and Department protocols are implemented in the process of establishing and monitoring standards of service provision.

- To liaise with the appropriate managers of clinical and non-clinical support services in conjunction with nursing and medical staff to agree and audit quality standards taking corrective action where necessary.

- To participate in the development and implementation of service and capital planning of the hospital development, as it affects the department.

OPERATIONAL MANAGEMENT

- To work with the senior nursing team and the ED Consultant Group to investigate patients’ complaints and provide a timely response in accordance with the Hospital protocol.

- To ensure that appropriate Health and Safety, Fire and other statutory regulations are adhered to.

- To liaise with medical physics on all patient equipment maintenance and renewal.

- To organise and service inter and intra departmental meetings as appropriate.

- To co-ordinate patient service delivery with all relevant disciplines throughout the organisation.

- To participate in the conduct of investigations when requested.

- Be prepared to deputise as appropriate.

- Effectively manage accidents and incidents in accordance with Hospital procedures.

- Work collaboratively with other departments to ensure the efficient and effective use of resources.

- Liaise with VHI homecare scheme when/if required

Patient Services Supervision

- Oversee patient services function within the department in conjunction with the ED patient services supervisor.

- Ensure patient registration and admissions are completed in a timely fashion.

- Monitor compliance with discharge letters and follow up on uncompleted letters.

- Ensure patient follow ups are completed in a timely fashion.

- Ensure patient services staff complete all aspects of role including excellent customer service, prompt validation of insurance, chart management and correct billing and regularly update patients in the waiting room.

- Liaise with business office to ensure all billing issues are promptly resolved.

- Set up and manage corporate accounts.

Person Specification

Qualifications

- Registered General Nurse.

- Registration with or be registered with NMBI

- Relevant post registration course specific to the Emergency nursing.

- Recognised management qualification is desirable.

Experience

- Minimum of 3-5 years’ experience in acute Emergency care environment within the past 5-7 years.

- Minimum of 3 years’ experience at senior level.

- Evidence of implementing change and practice development in emergency care.

- Multidisciplinary team working.

Job Specific Competencies and Knowledge

- Workload measurement.

- Change management.

- Service management.

- Staff management.

- Project work.

- Health Strategy.

- Audit and clinical effectiveness.

- Report writing skills.

- Quality initiative development.

Apply with CV for further details