Job Description
Customer Care Specialist
The Customer service associate provides a key interface with the customer, supporting all aspects of the order/ demand process. Working in a team environment and in partnership with the Field Sales Representatives, you will demonstrate excellent external and internal customer focus throughout. Customer Service personnel should possess a friendly upbeat personality, and should be motivated, passionate, and love working with people and making the difference.
Key Outcomes

• Process a large volume of Sales Orders & requests in a timely and error free manner.
• Coordinate medical device product delivery into hospital sites and ensure all customers' requirements are met.
• Proactively respond and manage customer calls/queries in a professional manner.
• Provide support to the Sales Team and other members of the operation as required
• Promote a patient centric focus in order to mitigate errors in product /service delivery
• Identifying and assessing customers' needs to achieve satisfaction
• Build trusted relationships with the Sales Representatives.
• Provides necessary support to team leads and the wider team functions

Key Skills & Experiences

• Demonstrates high level of attentiveness when interacting with customers
• Understands how to manage the impact on others when having to make difficult decisions
• Can Prioritize cooperation and collaboration with others before taking action
• A know how, can do attitude to implement solutions
• Has a focused nature and takes great satisfaction from being busy and productive.
• Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed our customers' expectations
• Possesses a good phone manner and excellent communication skills.
• Good administrative and IT/computing skills. Prior knowledge of Navision is a real advantage.
• Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal.
• Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail.
• Previous experience of medical device customer or sales support, an advantage.

The organisation
The company is a pan-European medical device distributor. With presence across 15 markets, the company represents global leading medical device manufacturers across a multitude of specialities. They offer training, education and support customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.
A total solutions provider, each of the 9 brands within the organisation compete under their individual brand identity and respective specialities.
The large team within the organisation is a committed, highly trained and experienced group of professionals with long standing relationships within the industry.

For more information on this role, please contact Ashling Apply, Apply or APPLY BELOW